Select Page

Refund & Returns

It is the customer’s responsibility to know and comply with the laws in his or her jurisdiction prior to purchasing or using Appalachian Arms products. By placing an order, the buyer acknowledges that he/she is in compliance with the law and will utilize the items in a lawful manner. Appalachian Arms assumes no liability associated with misuse of our products.

Appalachian Arms does not offer appraisal services, nor does Appalachian Arms conduct trades for product with consumers.

As we do not install the parts we sell, we cannot guarantee they will function when installed by others. To ensure safety and the proper function of any parts, we recommend they be installed by a professional gunsmith.

Appalachian Arms reserves the right to approve or deny any order that is placed and/or to limit quantities without giving any reason or notice. If your order is canceled, we will attempt to contact you via e-mail and/or by phone using the information provided when your order was placed.

Appalachian Arms website is subject to errors and omissions. Prices and descriptions may be subject to change without notice at any time. Print ads change frequently and may not reflect the latest pricing found on our website. Orders with mail in payments must first be placed online as a “check or money order” order or placed with Customer Service. This ensures the price is fixed and items are in stock for your order. In the event an order with payment is received which was not placed online or with Customer Service, the current website price for items will prevail as the established price.

Out of Stock Items

Appalachian Arms may occasionally inadvertently over-sell an item. In that event, we will contact you and offer a full refund or an alternate part if it is available.

Surplus Parts Notice

Appalachian Arms sells used gun parts without making a prior determination to the amount of use, wear, breakage, or alteration that may be exhibited in surplus/used parts. Variations within used parts are dependent upon the original manufacturer(s) for the weapons contract, the country of origin, the year(s) of manufacture, storage conditions, etc. Not all firearm parts are interchangeable. Use of surplus parts without proper knowledge could cause a firearm to malfunction and cause property damage, injury, or death. Parts must be inspected and tested by qualified, competent, and professional gunsmiths or armorers before use in a firearm.

Product Descriptions

In an attempt to be as accurate as possible, we display multiple images and write detailed descriptions of the products we sell to provide the customer with as much information as possible. However, due to the collectible and unique nature of many of our items, there can be differences between items photographed and what you may receive in your order. Many parts have details that are specific to model/year/manufacturer. These differences are generally minor and can include markings, dates, size, color, overall condition and more. If you have any questions about the parts you have received, please contact us at team@apparmsco.com. We will be happy to talk you through differences, explain details, and answer any questions about products on our website.

Industry Grading Definitions:

Prior to ordering any item, carefully read the product description and details listed on our website. Many of the used parts featured on our website were taken from battlefield weapons.

The grading definitions used below were established by the firearms industry to provide a standard for the comparison of vintage gun parts. Factors considered with our visual assessment to grade parts include general overall appearance, mechanical and functional conditions of the parts, and the original era of firearm manufacture, (i.e. age of weapon).

1.) NEW: Parts are of recent manufacture and never installed on a firearm.

2.) NOS (New Old Stock): Parts are of original manufacture, never installed on a firearm, and may be in original packaging. Due to long term storage conditions, parts may be dirty, greasy or have light surface rust in places.

3.) EXCELLENT: Parts may have been installed on a firearm with no or light use and may show no or minor signs of wear.

4.) VERY GOOD: Parts were installed on a firearm and were well maintained. Parts will show minor wear without loss of quality or function.

5.) GOOD: Parts were installed on a firearm and are functional. Parts will show finish wear on working surfaces and may have minor corrosion. Metal could have small dents and scratches. Wood may have dents, scratches, gouges or tight cracks.

6.) FAIR: Parts were installed on a firearm and are in working condition. Finish will be worn from sustained use with noticeable wear on working surfaces. Metal may have surface corrosion and dents. Wood may have dents, scratches, and gouges with minor open cracks. These parts are ready for use but will require some time/effort to look their best.

7.) POOR: Parts were installed on a firearm and will need adjustments or repairs. Finish will be well-worn or nonexistent. Metal is pitted and/or rusty. Wood will have large dents, deep scratches or gouges and could have large open cracks. Canvas and leather items will have tears, heavy stains, mildew and maybe missing straps & fasteners.

8.) AS-IS: Parts cannot be returned for any reason.

Returns – Refunds – Cancellations

We value your business and want to ensure your shopping experience with us is as enjoyable as possible. To facilitate hassle-free returns, we have implemented a comprehensive return policy. If for any reason you find the need to return an item, you have 7 days from the date of delivery to initiate the return process.

To be eligible for a return, the item(s) must be in unaltered condition. Please note that certain items, such as our welding jigs, are exempt from our return policy.

While returning an item, please be aware that customers are responsible for the return shipping costs. We recommend using a trackable shipping method for added security. Additionally, a 15% restocking fee will be applied to the total value of the returned item(s) to cover inspection, processing, and restocking expenses.

Upon receipt of the returned item(s), we will carefully inspect them to verify their condition. Following the inspection, the refund process will be initiated. Please allow 5-7 business days for the refund to be processed and credited back to your original payment method.

If, on the rare occasion, you receive a damaged or defective item, please get in touch with us immediately. We will promptly arrange for a replacement or issue a partial/full refund.

If you want to cancel an order, you must reach out to us before it ships; otherwise, it will be subject to our above-mentioned return policy. Order cancellations are subject to a 10% fee on the order total.

If you wish to proceed with a return or cancellation, kindly contact us via email to initiate the process.

Need Help?

Contact us at team@apparmsco.com for questions related to returns or refunds.